Returns and complaints

Returns and complaints

In case the goods are not compliant with your order, please contact us directly at the e-mail address office@shade4you.eu, we will call you or write back in order to find the best solution. We are in favor of fast solutions, that is why we usually skip unnecessary procedures.

Returns and complaints

Defectively manufactured goods are subject to a complaint. Statutory complaint procedure lasts up to 14 days, but we are trying to shorten this period to 36 hours.

Return policy

If you purchased our product that turned out not to be compliant with your expectations - it can be returned within 14 days, provided it is not used.

Return Form Template:

RETURN/EXCHANGE OF GOODS FORM (delete as appropriate)
Order No.: .............................................Date of purchase: ........................................
Order value (excluding shipping costs): .........................................................................
Contact phone number: ...........................................................................................
E-mail: .........................................................................................................................................
_____________________________________________________
Reason for return/exchange
(For exchange, please provide the exact name of the goods, size and color to be exchanged).
Customer feedback is very valuable to us, so please provide a few words of description
how we can improve our product.
...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
_____________________________________________________
Purchaser's address
Name: ........................................................................................................................
Street and house/apartment number: ................................................................................................
Postal code and city: .........................................................................................................
_____________________________________________________
BANK ACCOUNT DETAILS (in case of return of goods):
The number of the bank account to which the money is to be refunded:
Account holder details: ................................................................................................